Our policy lasts 10 days for waist trainers. If 10 days have gone by since the date of the package's arrival and you have not notified us of intent to exchange within that time period , we unfortunately can not offer you an exchange. For clothing exchanges we must be notified within 10 days of delivery with intent to exchange. Items that come with tags and/or hygiene stickers must still be attached . If 10 days have gone by since your package has been delivered, we can not honor your exchange. Items must be returned within 10 days of email delivery of label for USA orders and within 15 days of notification of intent to exchange for international orders. We do NOT offer REFUNDS on items already shipped, only store credit. We apologize for the inconvenience
To be eligible for an exchange , the item must be in its original brand new condition without stains, tears, rips, and any other that fault that impacts the item.
We are only able to process one exchange per item you order so please ensure that the size you exchange for, is the proper size. For USA orders all exchanges are processed for free. For international exchanges, shipping prices will NOT be covered .
To complete your exchange , we require that we be notified by email of the desire to exchange before going through with the process. The item must also be in its original condition. Once we receive the item we will deem if your exchange is to be honored. If the exchange is denied, we will not be responsible for paying return fees for the item if buyer chooses to have it returned. As well a refund will not be issued for denied exchanges.