Shipping & Customs
Processing times for orders takes 2-8 business days. Sometimes may take up to 12. Shipping typically takes 3-5 business days for USA orders and 5-10 business days for international. All packages with expedited shipping will be sent out within 1-2 business. Please do not purchase expedited shipping on pre-order items unless you understand that it will only apply once stock has arrived. We are NOT responsible if the package is not delivered within the guaranteed shipping time. Shipping carriers are sometimes delayed and we do not take responsibility for late delivery times and we will not issue a shipping refund. Please contact the carrier directly to resolve delivery time issues. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, or any other example your item has not arrived, we require you have purchased insurance in order to have your replacement sent out. If you have not purchased insurance at checkout, we will not be able to issue a replacement. We must be notified within 10 days that the item has not arrived in order to process a replacement
Customs duty is a tax that is determined by the customs authority of your country based on product type, known as commodity, value, weight and dimensions.
Customs duty is established by your customs authority. Duty, tariffs, and taxes are the responsibility of the customer. If you are required to pay duties or taxes by your customs authority you must pay this to the shipping carrier prior to receiving the package. Once the taxes are paid you will be allowed to pick up the package or the shipping courier will drop it off at your doorstep. Please contact the carrier to inquire about their policy. We are not responsible for customs fees. If you choose not to pay customs or do not get in contact with the courier about your customs fees, your package may be abandoned. We are not responsible for abandoned packages and can only offer a 50% refund for packages you choose to not pay customs for and ask to be returned upon arrival back to us. This is due to the fact that UPS charges us for returned packages and as a small business this is a great financial impact for us.